How to update your complaints policy

To add your complaints policy, follow the instructions below.

1. Log in to your WordPress Dashboard.
2. On the left-hand side menu, go to Site Settings.
3. Select the last tab titled Legals.
4. Scroll down to the section titled Complaints Policy Type.
   • Select on-site if you want to upload your complaints policy as a PDF.
   • Select off-site if you want to provide an external URL to your complaints policy.
5. Select Update on the top right of the page. Your Important Information page should now reflect the new version. However, if your complaints policy wasn’t already on that page, continue with the remaining steps.
6. On the left-hand side menu, go to Pages.
7. Scroll down until you reach the Important Information page, then select Edit.
8. In the Code Editor, above the General Advice Warning, copy and paste the following text
   • <h3>Complaint Policy</h3>
   • <p>To access [dma_main_lic_company]’s Complaint Policy, please click the button below.<p>
   • [dma_cp_button label=”View Complaints Policy”]

Alternatively, to remove your complaints policy, follow the instructions below.

1. Log in to your WordPress Dashboard.
2. On the left-hand side menu, go to Pages.
3. Scroll down until you reach the Important Information page then select Edit.
4. In the Text Editor, above the General Advice Warning, remove the following text:
   • Complaint Policy
   • To access [dma_main_lic_company]’s Complaint Policy, please click the button below.
   • [dma_cp_button label=”Complaint Policy”]

9. Select Update on the top right of the page.